Terms & Conditions – 11Sutra
Welcome to 11Sutra! By purchasing from our store or visiting our website, you agree to the following terms and conditions. Please read them carefully.
1. Products
All items are handmade crochet products and may slightly vary in color, size, or design due to their handcrafted nature.
We ensure quality checks before dispatch but handmade imperfections are a part of the charm.
2. Orders
Orders once placed cannot be cancelled after 12 hours.
Custom orders will be confirmed only after full payment or agreed advance.
3. Payments
We accept UPI, bank transfers, and other major digital payments.
All payments are processed in INR.
4. Shipping & Delivery
We ship all over India via trusted courier partners.
Standard delivery time: 5–10 business days depending on your location.
Tracking details will be shared via email or WhatsApp once dispatched.
5. Returns & Exchanges
Since products are handmade, we do not accept returns or exchanges unless the item is:
Damaged during shipping
Incorrect product sent
Claims must be made within 48 hours of delivery with unboxing video proof.
6. Cancellations & Refunds
Cancellation is allowed only within 12 hours of placing the order.
Refunds (if any) will be processed within 7–10 working days.
7. Intellectual Property
All content, images, logos, and product designs on our site and social platforms are property of 11Sutra. Unauthorized use is prohibited.
8. Settlement of Dispute
- All disputes are subject to Dungarpur, Rajasthan jurisdiction only.